At Securio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 3 days of receiving your order if:
- The product is damaged or defective.
- You receive the wrong product.
- The product is unused, unopened, and in its original packaging.
2. Non-Returnable Items
Returns will not be accepted for:
- Opened or used products.
- Products damaged due to improper handling after delivery.
- Items purchased during special clearance or promotional sales (unless damaged or defective).
3. Return Process
To request a return:
- Contact our customer support within 3 days of delivery.
- Share your Order ID, reason for the return, and clear photos of the product (if damaged or incorrect).
- Once your request is approved, we will provide return instructions.
4. Refund Policy
- After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved method.
5. Exchange Policy
If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost, subject to product availability.
6. Cancellation Policy
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled.